FAQ
We're here to help.
Find answers to our most frequently asked questions below. If you need further assistance, please don't hesitate to contact us.
Q. What's the difference between a piercing and a regular earring?
Unlike regular earrings, piercings are designed with different gauge (post thickness) and bar length options.
To ensure the best fit and a comfortable wearing experience, we recommend checking the gauge and bar length listed on each product page before purchasing.
Q. Are piercings sold individually or as a pair?
Unless otherwise stated, all piercings are sold individually (1 piece).
If you would like a pair, simply add two pieces to your cart.
Q. How do I choose the correct gauge and bar length?
The recommended gauge and bar length are listed on each product page.
If you're unsure which size is right for you, we recommend checking the jewelry you currently wear or consulting your professional piercer before placing your order.
Q. What if I received a damaged or incorrect item?
We're sorry if your order didn't arrive as expected.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item.
We'll do our best to make it right as quickly as possible.
Q. Will the hair accessories work for all hair types?
Our hair accessories are suitable for a variety of hair types and styles. Since hair thickness and texture vary from person to person, the fit and hold may differ. Please refer to the product description for size and product details to help you choose the best option.
Q. How should I care for my hair accessories?
To keep your hair accessories looking their best, avoid excessive moisture, perfumes, and harsh chemicals. Store them in a dry place and handle them with care to help preserve their finish and shape.
Q. Can I update my order after it's been placed?
If you need to make changes to your order, please contact us as soon as possible.
We'll do our best to accommodate your request before your order is processed, but changes cannot be guaranteed once an order has been prepared or shipped.
Need more information?
For additional guidance, please visit:
- Piercing Care
- Shipping
- Returns & Exchanges
If you still have questions, we're always happy to help. Feel free to reach out through our Contact page.